qqee Privacy Policy

1 Who We Are

qqee is an online casino and gaming platform operated at qqee.games, serving players primarily in Bangladesh. We offer a range of games including Fortune Mouse, Rummy, Keno Bonus Number, Win Drop, Golf, and Ice and Fire, along with wallet and payment services tailored for local players.

When this privacy policy refers to "qqee", "we", "us", or "our", it means the qqee platform and the team responsible for operating it. This policy applies to all users who visit, register on, or interact with qqee in any way — including through the qqee mobile app.

2 Data We Collect

qqee collects only the personal data that is genuinely necessary to provide you with a safe, functional, and enjoyable gaming experience. The table below outlines the categories of data we collect and why.

We do not collect sensitive personal data such as national ID numbers, biometric data, or financial account details beyond what is needed to process your payments through supported mobile money services.

3 How We Collect Your Data

qqee collects your personal data through the following channels:

• Registration: When you create a qqee account, you provide your name, contact details, and date of birth directly.
• Deposits and withdrawals: Payment data is collected when you initiate a transaction through bKash, Nagad, or Rocket.
• Gameplay: Your game activity is recorded automatically as part of normal platform operation.
• Support interactions: When you contact our support team, the content of those conversations is stored.
• Cookies and technical tracking: When you visit qqee, certain technical data is collected automatically. See Section 6 for details.
• Verification processes: If we ask you to verify your identity, you may provide additional documents such as a photo ID.

4 Why We Use Your Data

qqee uses your personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described here without first obtaining your consent.

• Account operation: To create and manage your qqee account, process logins, and maintain your preferences.
• Payment processing: To handle deposits and withdrawals securely through your registered payment method.
• Identity and age verification: To confirm that you meet the minimum age requirement and that your account details are accurate.
• Game delivery: To run games, record results, and provide provably fair verification for applicable games.
• Security and fraud prevention: To detect and prevent unauthorised access, bonus abuse, money laundering, and other prohibited activity.
• Customer support: To respond to your enquiries, resolve disputes, and improve our service based on feedback.
• Responsible gaming: To monitor gaming patterns and intervene if there are signs of problem gambling behaviour.
• Legal compliance: To meet any obligations imposed by applicable law or regulatory requirements.
• Marketing (opt-in only): To send you promotional offers and updates about qqee — only if you have opted in to receive them.

5 Data Sharing

qqee does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment processors: Your payment data is shared with bKash, Nagad, or Rocket solely to process your transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: If you are asked to verify your identity, your documents may be reviewed by a trusted verification partner operating under strict confidentiality obligations.
• Technology providers: We use third-party services for platform hosting, analytics, and security monitoring. These providers access only the data they need to perform their specific function and are contractually bound to protect it.
• Legal authorities: qqee may disclose your data to law enforcement or regulatory bodies if required to do so by law, court order, or to protect the rights and safety of our users.
• Business transfers: In the event of a merger, acquisition, or sale of the qqee platform, your data may be transferred to the new operator. You will be notified before any such transfer takes effect.

6 Cookies and Tracking

qqee uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These handle your login session, security tokens, and basic site preferences. You cannot opt out of these without stopping use of the platform.
• Analytics cookies: Help us understand how players navigate qqee — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and anonymised.
• Security cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.
• Preference cookies: Remember your settings such as language preference and display options so you don't have to reset them each visit.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using qqee, but some features may work less smoothly.

7 Data Security

qqee takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

• All data transmitted between your device and qqee is encrypted using TLS (Transport Layer Security).
• Passwords are stored using strong one-way hashing algorithms. Our staff cannot see your password.
• Access to personal data within qqee is restricted to staff who genuinely need it to do their job.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• We conduct regular security reviews and update our practices in line with industry standards.

Despite these measures, no online platform can guarantee absolute security. If you suspect your qqee account has been compromised, contact support immediately and change your password.

8 Data Retention

qqee retains your personal data for as long as your account is active and for a reasonable period afterwards, in line with our legal and operational obligations.

• Active accounts: Data is retained for the full duration of your account's activity.
• Closed accounts: After account closure, we retain certain data — including transaction records and identity verification documents — for a minimum period required by applicable law. This is typically five years.
• Support records: Customer support communications are retained for up to two years after the last interaction.
• Marketing data: If you opt out of marketing, we retain a record of your opt-out to ensure we don't contact you again.

Once the applicable retention period has passed, your data is securely deleted or anonymised so it can no longer be linked back to you.

9 Your Rights

As a qqee player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected].

• Right to access: You can request a copy of the personal data qqee holds about you at any time.
• Right to correction: If any of your data is inaccurate or out of date, you can ask us to correct it.
• Right to deletion: You can request that we delete your personal data. Note that some data must be retained for legal reasons even after account closure.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to us processing your data for marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all data rights requests within 30 days. If a request is complex or we receive a high volume, we may extend this by a further 30 days and will notify you accordingly.

10 Children's Privacy

qqee is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use qqee or provide any personal information to us.

If we become aware that we have inadvertently collected data from a person under 18, we will delete that data immediately and close the associated account. If you believe a minor has registered on qqee, please contact us at [email protected] so we can investigate promptly.

11 Third-Party Links

The qqee platform may contain links to third-party websites or services — for example, links to payment provider support pages. These third-party sites operate under their own privacy policies, which qqee has no control over.

We recommend reviewing the privacy policy of any third-party site before providing your personal information. qqee is not responsible for the privacy practices or content of any external website.

12 Updates to This Policy

qqee may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will notify registered players via email or an in-platform notification.

The updated policy will be posted on this page with a revised "last updated" date. Continued use of qqee after the effective date of any update means you accept the revised policy. If you disagree with the changes, you should stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions, concerns, or requests relating to this privacy policy or how qqee handles your personal data, please get in touch. Our support team is available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live chat: available through the qqee platform and mobile app
• Help centre: qqee FAQ

For data rights requests specifically — such as access, correction, or deletion — please email us with the subject line "Data Rights Request" and include your registered mobile number so we can locate your account quickly. We aim to acknowledge all requests within 48 hours.